FAQ

Congratulations! Your goods are on the way. Now what?

Keep an eye out for your Order Confirmation email. This will be sent to your inbox as soon as you place your order. Once your order is processed, you will receive an email that our warehouse has received your order and it is ready to be shipped.

Track my Order

Looking for an update on your order? See below for options.

Visual Experience

1. Navigate to Visual Experience.
2. Select Order Status.
3. Look up your order by entering your order number or the phone number associated with your order.
4. Enter your phone number or order number, email address, and billing zip code.
5. View Status and Shipment information.
6. Select Track Order to view current tracking information for all items in your order.

Once your order has shipped, you will receive a confirmation email with your tracking number.

Note: Items in your order may ship from separate warehouses, so keep an eye out for multiple tracking numbers.

Order Changes and Cancellation

Unfortunately, once your order is submitted, we are not able to make any changes or cancel your order.

Occasionally we have to cancel products or orders due to processing errors. If this happens, we will notify you by email immediately and you will not be charged.

Questions, Concerns, Comments? You talk, we listen.

If you have any additional questions or comments, we would love to hear from you!

Email: support@olymspaw.com

Please note: Our team will respond within 1–2 business days and we appreciate your patience and understanding.

For your convenience, we accept payment by credit and debit cards, Apple Pay, PayPal, Google Pay.

Paying by Credit/Debit Card

We accept the following cards:

• Visa
• Mastercard
• American Express
• Discover

Paying with Apple Pay

Checkout faster, easier and more securely with Apple Pay. You can pay with Apple Pay linked to a Visa, MasterCard or American Express card. Please note Apple Pay is only available when shopping on an Apple device.*

To pay using Apple Pay, select the Apple Pay icon at checkout. Make sure you enter any promo codes or gift card credit before proceeding to the Apple Pay screen.

Verify your order details and double check your shipping information is correct before confirming. Complete your order with Touch ID or by entering your passcode.

*If you're using Apple Pay on a Mac, you will only see this payment option available on Safari while using Mac OS Sierra or new operation systems.

Paying through PayPal

We partner with PayPal to offer secure payment options. PayPal is an online payment service which allows you to pay with your credit or debit card, bank account, or PayPal account balance. Your credit card and bank numbers are never seen by the seller or merchant and they offer 100% protection against unauthorized payments from your account.

Sign up for PayPal now.

For questions relating to PayPal, PayPal Customer Service representatives are available to assist you with PayPal-specific issues. Send an email for a quick response or contact PayPal Customer Service directly by phone at 1-888-221-1161 (U.S. telephone number)

For more information, visit the PayPal Help Center.

Paying through Google Pay

When you shop online, you can pay faster using your credit card securely stored in Google Pay. With Google Pay, you don’t have to enter your card info every time.

At checkout, tap the Google Pay button. If asked, choose a payment method, and enter your shipping address. Verify your order details and double check your shipping information is correct before confirming. Complete your order by tapping “Pay.”

For more information, visit the Google Pay Help Center.